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Frequently Asked Questions

• When will I get my stein in the mail? In stock steins will ship within 5 business days. • What are the shipping/handling fees? $14.95 shipping/handling fees for one (1) stein or tankard, $7.95 for each additional stein or tankard ordered. Glassware is 7.95 for first item, $4.95 for each additional item. Additional charges include: Hawaii/Alaska: $15.00 shipping/handling fees for each stein ordered ($10 for glassware), Canada: $10.00 shipping/handling fees for each stein ordered ($5 for glassware). • Can I purchase the Warcraft steins at a store? A limited supply of Epic Collection steins and the Tankard O’ Terror are available at selected hobby/gaming stores. The Legendary Collection is available exclusively for purchase from WoWsteins.com. • Where are the steins made? Each stein is hand-crafted in Brazil by Ceramarte, the world’s preeminent producer of high-quality steins. • Who designed the artwork on the steins? Blood of the Horde and Alliance United were illustrated by Samwise Didier and Glenn Rane, Alex Horley illustrated Rise of the Lich King, and James Zhang illustrated Charge of the Dragonflights. All of these individuals are leading illustrators and visionaries for the World of Warcraft online game. • How limited are the steins? The Epic Collection Steins are produced to order. • What is included with my stein? Each stein includes a certificate of authenticity to commemorate your purchase. • How tall are the steins and how much do they weigh? Each Epic Collection stein measures 10 ¾ inches from the base to the top of the pewter lid and weighs approximately 3 lbs. • What are the differences between the Epic and Legendary Collection? The Legendary Collection features several upgrades to the standard Epic edition steins, including hand-numbering and hand-signed autographs from the appropriate artist. In addition, the lid is 18K gold-plated and there are other hand painted gold accents. • Is it safe to use the stein as drinkware? Each stein is food safe and can be used to drink your favorite hot or cold beverage. • How do I care for my stein? Ceramarte Steins are easily hand-washed and rinsed with any dish soap or mild detergent. We suggest avoiding the use of metal scouring pads. Steins can be chilled but hot liquids should not be poured into chilled steins and chilled steins should not be placed on hot surfaces. With minimal care, your hand crafted collectable stein will be enjoyed for generations!" • Will new drinkware be produced? Development for a complete line of coffee mugs and tankards has begun. • Who’s Taverncraft? Taverncraft is a subsidiary of 3 Point Entertainment, LLC, a privately held company headquartered in San Diego, California, U.S.A. Dedicated to delivering superior quality drink ware, Taverncraft branded steins, mugs and tankards are eagerly sought after around the world for their collectibility, originality and functionality.In addition to World of Warcraft, Taverncraft produces drinkware for World of Warcraft, The Hobbit, Lord of the Rings, and The Walking Dead and can be viewed at www.taverncraft.com. • What do I do if I have a problem placing the order? Email us at customerservice@3point.com • What is your return policy? Items may be returned within 30 days if not damaged or defective. If your product is damaged or defective, you have 7 days to notify 3 Point to arrange a return or exchange.  

Taverncraft is a trademark of 3 Point Entertainment, LLC.
©2010 3 Point Entertainment, LLC. All rights reserved.
©2010 Blizzard Entertainment, Inc. All rights reserved.
World of Warcraft is a trademark or registered trademark of Blizzard Entertainment, Inc., in the U.S. and/or other countries.
All other trademarks referenced herein are the properties of their respective owners